If you have a concern about an order, contact service@dentrelio.com with your order number and a description of the issue before sending anything back.
How to request help
- Email us with your order number and the reason for your request.
- Wait for our response with the applicable return eligibility, instructions, and return address.
- Follow the instructions provided so we can identify and review the return.
Refunds
Approved refunds are issued to the original payment method. The time it takes for the credit to appear can depend on your payment provider. Any rights that apply under local consumer law remain unaffected.
Please do not send an item to an address on the package or storefront without receiving return instructions from us first.